This policy sets out the grievance handling framework for complaints or concerns related to Nextbill’s digital payment, recharge, bill payment, and travel services.
Nextbill Technologies Private Limited is committed to providing high-quality services and a seamless experience to its customers, merchants, and partners.
This Grievance Redressal Policy establishes a structured mechanism for receiving, reviewing, and resolving complaints or concerns related to the company’s digital payment, recharge, bill payment, and travel services.
Our objective is to ensure fair, transparent, and timely resolution of grievances while maintaining a customer-centric approach and continuously improving service quality.
Team: Customer Care Team
Contact Number: 9515161625
Email: support@nextbill.in
Customers and merchants can raise complaints through email or official support channels. Upon receiving a complaint, a ticket number and acknowledgement will be provided, along with an estimated resolution timeframe.
Designation: Head – Customer Experience
Contact Number: 8885554183
Email: escalation@nextbill.in
If the resolution provided at Level 1 is not satisfactory, the complaint may be escalated to the Customer Experience Head by mentioning the original ticket number. A response will generally be provided within two business days.
Designation: Grievance Officer
Contact No: 9515161623
Email: grievance@nextbill.in
If the issue remains unresolved, it may be escalated to the Grievance Officer. An acknowledgement will be issued within two business days, and the resolution timeline will depend on the complexity of the case.
By accessing or using the website or services of Nextbill Technologies Private Limited, users agree to comply with the terms and conditions governing the platform.
If any user does not agree with these terms, they should discontinue using the website and services immediately.
These terms apply to all users, including merchants, partners, customers, and visitors interacting with the company’s platforms.