This policy outlines the conditions under which refunds may be processed for transactions carried out through the Nextbill platform and clarifies when completed transactions remain final.
Nextbill Technologies Private Limited states that it strives to provide secure, transparent, and reliable digital services to customers, merchants, and partners. This Refund and Cancellation Policy outlines the conditions under which refunds may be processed for transactions carried out through the platform.
Once a transaction has been successfully processed and the corresponding service or value has been delivered, such as mobile recharge, bill payment, or any other digital service, the transaction cannot be cancelled or refunded.
Users are advised to carefully verify all details before initiating any transaction, as completed transactions are considered final.
If the payment amount has been debited from a bank account, card, or digital payment instrument, but the corresponding service or value has not been delivered within 24 hours, the user may request a refund.
In such cases, users should immediately contact the Nextbill Technologies Private Limited support team through the official support email or customer support channels.
To enable the team to investigate the issue efficiently, users must provide the following details while submitting a refund request:
Providing accurate details helps the company review and resolve the issue faster.
Upon receiving the refund request, Nextbill Technologies Private Limited will conduct a detailed review and investigation of the transaction with the respective payment gateway, banking partner, or service provider.
If the investigation confirms that the payment was successfully debited but the service was not delivered, the request will be approved for refund.
Once the refund request is verified and approved, the refund will be processed within 7 to 21 working days, depending on the policies of the payment gateway, bank, or financial institution involved in the transaction.
Users may experience slight delays depending on the banking or settlement cycle.
All approved refunds will be credited only to the original payment source used for the transaction.
Nextbill Technologies Private Limited does not support refunds through alternative payment methods.
Nextbill Technologies Private Limited remains committed to delivering secure, transparent, and efficient digital services and appreciates the trust users place in the platform.